Behind the Vision: Blake Gambel, Senior Support Specialist
We know a lot of companies say this, but here at Brighter Vision, we think our customers are the greatest. Since the Brighter Vision process is designed to be so customized and personal to you and your vision, we get to know our customers pretty darn well – so we figured it’s only fair we return the favor!
Introducing Behind the Vision, where you can get to know a Brighter Vision employee a little better and get an inside peek at the team helping you grow your practice.
This month, I got to catch up with Blake Gambel, our Senior Support Specialist! Blake started their career as an intern with BV, and now they have been a part of the Brighter Vision team for almost three years. When Blake isn’t answering support emails or talking on the phone with clients, they can be found playing Dungeons & Dragons or camping with their friends. Let’s get to know Blake a little better!
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Please share a couple of facts about the career journey that brought you to Brighter Vision.
I actually kind of lucked into this job! I was studying engineering at CU-Boulder and heard BV was looking for an intern through my college advisor. I sent my resume in but didn’t hear anything for a few days. When my advisor heard that she also sent an email to BV because, as it turns out, a handful of people from my program were already working here! I got an email from Perry a few hours later, I had my (extremely short) interview the next day, then started at 9 am the day after that! I’ve since moved into a full-time position on the Support team, and have been here for just about 3 years now.
How long have you been working at Brighter Vision?
I started as an intern 3 years ago but started as a full-time employee this past December.
What is your role here at Brighter Vision? How do you spend your day?
I’m a Senior Support Specialist, which means I spend most of my day sorting through the firstname.lastname@example.org inbox and helping out with problems our Junior Support Specialists might not be familiar with yet. I also will take phone call appointments with clients for issues that be too complex or time-sensitive for email.
Can you tell us about one of your favorite or most memorable Brighter Vision clients?
Judy Abrams has always been a treat to work with :). We started out making edits to her site, and after a few emails and phone calls, she went from saying she “wasn’t tech-savvy” to being comfortable making edits to her site herself! Early on she wasn’t getting the traffic she was expecting, so we worked together and created a plan that is now bringing her enough clients to hire a business consultant!
What’s one of your favorite Brighter Vision websites right now?
Wonderful Life Therapeutic Services is one of our sites that I recently helped with a redesign for and I’m really proud of how it turned out :). I think the very light typeface works really well with the light-on-dark color scheme.
What are your hopes for Brighter Vision in the future?
As sappy as it sounds, I hope BV can help more people get the help they need. Every person who sees one of our sites is one step closer to finding a therapist who works well with them.
If you could give Brighter Vision therapists one tip about how to best use their Brighter Vision website and marketing tools, what would it be?
BLOG! Blogging is the single thing I see with the biggest impact on how well a site attracts visitors. I think a lot of people are intimidated by blog posts and think they need to all be extremely long or super informative. While those are awesome to strive for, getting content out there and getting practice will help more than anything else. I like to remind clients that Twitter is what’s called a “micro-blog”, and it only allows up to 280 characters.
Writing “Mini-blogs” of one or two paragraphs is a great way to get more practice writing, as well as show Google and other search engines your site is active. Alternatively, if they would rather not write their own posts there is always the multitude of pre-written posts in Social Genie!
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If you could suggest one of our blog posts to read TODAY, which would it be?
Everyone is offering or trying to offer telehealth, and for good reason! While prepping from your end is important, from a client-side it can also be intimidating. That’s why I recommend this post on how to help your clients prepare for their first sessions: How to Prepare Your Clients for Their First Telehealth Session
If you had to pick a new mascot for Brighter Vision, what would it be?
Bear with me, because it’s not glamorous: A potato. Like a potato BV is super versatile, we continue to grow regardless of conditions, and we react well to both high heat and high pressure.
Thanks so much to Blake for spending the time with us today and telling us what they love about being a part of the Brighter Vision family and his own vision for the future.
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