Behind the Vision: Sam, Director of Customer Happiness
We know a lot of companies say this, but here at Brighter Vision we think our customers are the greatest. Since the Brighter Vision process is designed to be so customized and personal to you and your vision, we get to know our customers pretty darn well – so we figured it’s only fair we return the favor!
Introducing Behind the Vision, where you can get to know a Brighter Vision employee a little better and get an inside peek at the team helping you grow your practice.
This month, I got to catch up with cool-cat Sam, the director of our Customer Happiness team. Through his role at Brighter Vision, Sam has been able to put his experience in website development together with his background in excellent customer care to help therapists around the world succeed. 🙂
Please share a couple facts about the career journey that brought you to Brighter Vision.
I moved from Pennsylvania to Colorado in 2011 to attend the University of Colorado (Skooooo Buffs!) primarily because of my love of snowboarding – not academics. My path to working at Brighter Vision, strangely enough, has roots in snowboarding as well.
University of Colorado’s mascot, Ralphie the Buffalo
I was a member of the CU Snowboarding Team all four years of college, and when I was returning from a semester abroad in Spain my Junior year I needed a place to live. The President of the snowboarding team reached out to me, and we ended up living together for almost two years and becoming really great friends. During that time, I got a second hand crash course on website development from him, and was able to take on a wide array of freelance development projects as a result of this. The freelance projects I took on gave me extra money to spend on beer, and supplemented my other job as a Cheese Steward (selling and sampling expensive cheeses) quite nicely.
After college I went straight to work as a Lead Developer with Brighter Vision – but it wasn’t long before that changed. About 6 months into my Lead Developer career we needed someone to jump into a sales and customer success role. Perry had remembered my history working at the Cheese Shop in College and thought those skills might translate well to selling websites. I was happy to jump right in and get to work.
As our Director of Customer Happiness I now lead our sales department in our mission to help Therapists around the world market & grow their private practices.
How long have you been working at Brighter Vision?
What’s your role here at Brighter Vision? / How do you spend your day?
As Director of Customer Happiness my role has two main parts. The first is leading the Sales Team in our mission of sharing Brighter Vision’s fantastic services with Therapists across the world. The second is ensuring the long term success of Brighter Vision customers to make sure their businesses are growing and thriving.
Can you tell us about one of your favorite / most memorable Brighter Vision clients?
When I was still a developer I worked with Tamara Powell (she was actually a podcast guest on episode 6 of The Therapist Experience!) to build her website. Tamara is such a wonderful therapist and I really appreciate her mission of providing therapy to all genders, races, and religions in northwest Florida despite the stigma that has existed there.
What’s one of your favorite Brighter Vision websites right now?
One of my favorite sites right now is Riley Wellness Group. The unique use of fonts and color choices ties it together in a way that really stands out, and it presents a hopeful and uplifting vibe for individuals looking for services.
The Brighter Vision website for Riley Wellness Group
What are your hopes for Brighter Vision in the future?
I would love to see Brighter Vision’s services expand to offer an even wider array of marketing services. We started with our automated blog posting service (A.K.A., the Growth Platform) and have even bigger plans for the year ahead.
Brighter Vision’s auto-blogging service, the Growth Platform
If you could give Brighter Vision therapists one tip about how to best use their Brighter Vision website and marketing tools, what would it be?
Don’t be afraid to let your personality come through! Whether on your website, in promotional emails, or through introductory videos I think it’s really important for every Therapist to develop and market a unique personal brand.
If you could suggest one of our blog posts to read TODAY, which would it be?
I really suggest reading our blog post about how to write an effective homepage!
If Brighter Vision had an animal mascot, what would it be?
The Honey Badger – which is now our official mascot! Honey Badgers are resilient and incredible animals capable of adapting and handling what comes at them.
Building beautiful badger-therapist websites!
Who doesn’t love a hardworking honey badger? 🙂
Thanks so much to Sam for spending the time with us today and telling us what he loves about being a part of the Brighter Vision family and his own vision for the future.
If you’d like your private practice to benefit from the top-notch expertise of our web developers like our customers do, start with a free 2-week trial of Brighter Vision! Contact us with any questions, or to get started today.