Behind the Vision: Kate, Customer Success Specialist
We know a lot of companies say this, but here at Brighter Vision, we think our customers are the greatest. Since the Brighter Vision process is designed to be so customized and personal to you and your vision, we get to know our customers pretty darn well – so we figured it’s only fair we return the favor!
Introducing Behind the Vision, where you can get to know a Brighter Vision employee a little better and get an inside peek at the team helping you grow your practice.
This month, I got to catch up with Kate Younkin our Customer Success Specialist! Kate has been a part of the Brighter Vision team for almost 9 months and enjoys listening to people’s needs and recommending information and resources they might not know they even need.
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Please share a couple of facts about the career journey that brought you to Brighter Vision.
I worked at the Tyler Place Family resort in northern Vermont for three summers. That was a combination of the movies Wet Hot American Summer and Dirty Dancing. I made wonderful friends there: many of them went to undergraduate at CU Boulder or lived in the Denver metro area. Once I wanted to start a career, I decided to move to Denver, Colorado after visiting some of those friends a few times.
What do you like to do outside of work?
I absolutely love spending time with my friends and family outside of work. I have been so grateful for the wonderful people in my life and even more especially over the last few months. Aside from that, I love the outdoors and exploring the world.
How long have you been working at Brighter Vision?
I’ve been at Brighter Vision for about 9 months.
What is your role here at Brighter Vision? How do you spend your day?
I am our Customer Success Specialist. I have the opportunity to work with our clients most specifically on their social media marketing. I love it because I see people grow their businesses that focus on mental and physical wellness which means their impact is growing, too :).
I feel I get the rare opportunity to indirectly impact professionals in a field that has helped my family and myself immeasurably throughout my life. In addition to that, our clients are both national and international. I get to chat with all types of people each day throughout the world–it’s never boring!
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Can you tell us about one of your favorite or most memorable Brighter Vision clients?
Shari Pescatore! Shari has been so lovely to work closely with. She and I connected when COVID-19 started and have had the opportunity to touch base throughout it. It has been wonderful to get to know her better and stay in touch with how she has been doing through all of the recent events.
Shari Pescatore’s Brighter Vision website for Get Empowered Now
What’s one of your favorite Brighter Vision websites right now?
I absolutely love the feel. It makes me relaxed and feels as if I’m actually gazing at the ocean horizon.
Brighter Vision website for Debra J. Schnack, LMFT
What are your hopes for Brighter Vision in the future?
I hope to see Brighter Vision as a widely known resource for growing mental health practices. I can’t wait to see our continued growth in our community engagement, too.
If you could give Brighter Vision therapists one tip about how to best use their Brighter Vision website and marketing tools, what would it be?
Ask me! Or our Customer Success team in general. Let us know what your current goals are and we can connect you with all the resources and information you need.
If you could suggest one of our blog posts to read TODAY, which would it be?
If you had to pick a new mascot for Brighter Vision, what would it be?
My dog Lyra. She would look adorable in a Brighter Vision hat and loves lifting up all the humans around her just like Brighter Vision loves lifting up the mental and physical wellness experts.
Thanks so much to Kate for spending the time with us today and telling us what she loves about being a part of the Brighter Vision family and her own vision for the future.
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